You may return your purchased items, but we need to be informed within fourteen (14) days after the receipt of the order. The order must then be returned to us within fourteen (14) days after we have been notified of the cancellation, however you will be responsible for the cost of returning the purchased items to us.
Returns are accepted when at least one of the following conditions is valid as long as the item is unused, product packaging is intact and not damaged, the return is about a disfunctional product, the product you received is not the one you ordered or use the right of withdrawal.
We recommend that you return your products by registered mail. Please clearly indicate on the invoice the reason for the refund and if you need a refund or exchange. Return postage is made at your own expense and risk.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund or exchange via e-mail within a reasonable period of time. You will only receive a full refund for the value of the merchandise. shipping and handling are non-refundable.
If you request to cancel your order, you must contact us within six (6) hours from the time the order was placed. We will do our best to satisfy your request. Please note that once your order has been processed, we can not cancel it.
The telephone communication with the company “SAVVIDIS” is necessary in order to inform the customer about the procedure required in each case.
